Refund policy

We have a 14-day return policy, which means you have 14 days from receipt of the goods to request a return.

To be eligible for a return, the goods must be in the same condition in which they were received, must not be used, must have labels attached and be in the original packaging. Proof of purchase will also be required

To initiate a return, you can contact us via kontakt@nicolzecharms.pl. Remember that returns will have to be sent to the following address: Celestynów, ul. Prusa 14a 05-430

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Goods sent to us without requesting a refund will not be accepted.

If you have any questions about returns, you can always contact us at kontakt@nicolzecharms.pl.

Damages and problems

You should check the order after receiving it and contact us immediately if the goods are defective, damaged or received the wrong goods so that we can assess the problem and fix it.

Exceptions / Non-returnable goods

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure what you want to get is to return the item and make a separate purchase of a new item after the refund is accepted.

14-day withdrawal period in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as it was received, must not be used, must have labels attached and be in the original packaging. You will also need proof of purchase.

Refunds

We will notify you when we receive and review your return and inform you of the acceptance or rejection of the refund. If the refund is accepted, it will automatically be made via the original payment method within 10 business days. Please note that the bank or credit card company may also need some time to process and make a refund.

If more than 15 business days have passed since the return was approved, please contact us via kontakt@nicolzecharms.pl.